Family Resource Navigator

Anchorage, AK, USA - Non-exempt, Full Time; Report to the Director of Programs
The Family Resource Navigator is a full-time (40-hours per week) non-exempt position responsible for performing screening, intake, assessment, crisis intervention, resource referral, and safety planning for survivors of domestic violence, sexual assault, and stalking (DV/SA/ST).  This position works 8-hour shifts Monday – Friday (9am – 5pm).

  • Bachelor’s Degree required in Social Work, Psychology, Human Services, or similar field. Experience can substitute for post-secondary experience on a year-for-year basis. 
  • Possession of a current State of Alaska Driving License and maintenance of a clean driving record. 
  • Ability to clear and maintain stringent federal, state, and local background clearances. 
  • Demonstrated leadership experience in nonprofit organizations effectively working with Native Hawaiian and Pacific Islander (NHPI) and other underrepresented groups. 
  • Knowledge of Diversity, Equity. Inclusion, and Belonging practices and application. 
  • Conduct presentations and training to community organizations regarding PCA services, DV/SA/ST as coordinated by the Director of Programs. 
  • Represent PCA at various community meetings. 
  • Attend and contribute in all required staff meetings and actively participate in the training of new staff, volunteers, and interns. Provide supervisory support to volunteers and interns as directed by the supervisor. 
Physical Requirements
  • Ability to lift, push, or pull up to 50 pounds 
  • Ability to sit or stand for long periods of time 
  • Able to engage in a wide range of strenuous physical activity, including but not limited to walking long distances, moving up and down stairs, drive a minivan and physically manage youth, if needed 
  • Ability to maneuver in exterior environment regardless of weather
Essential Functions
  • Adhere to all Pacific Community of Alaska (PCA) Policies and Procedures and remain current on updates and changes. 
  • Develop and implement policies, protocols, and services designed to provide advocacy and support services to survivors and their families including the development of creative strategies for detecting, intervening, and preventing domestic violence and child victimization. 
  • Maintain accurate participant records including statistical information and summary of contacts according to PCA, Confidentiality Policy, PCA Program Policies and Procedures, and grant requirements. 
  • Complete all statistical tracking within established timelines. 
Direct Services
  • Provide consistent, exceptional service to all PCA program participants. 
  • Provide crisis intervention, individual support, information, and referrals victims of DV/SA/ST. 
  • Provide follow-up case management services. 
  • Provide participants with information about PCA services, housing options & other applicable community services. 
  • Increase survivors’ safety and access to community resources and support, including individual safety planning. 
  • Educate program participant(s) about the civil and criminal justice system including support/coordination with the Anchorage Police Department (APD), the Municipality of Anchorage Department of Law (MOA/LAW) and other related agencies as needed. 
  • Provide court advocacy by assisting program participants in the civil protective order process through assistance with the completion of documents and court accompaniment for both civil and criminal hearings. 
  • Advocate on behalf of program participants with community agencies to establish rapport and cooperation. 
  • Develop and maintain a trusting, empowering relationship with the program participant that supports the program participant’s goal plan. 
  • Be proactive and a leader in situations that require effective de-escalation of crisis situations. 
  • Coordinate referrals and information regarding the Violent Crimes Compensation Board (VCCB). 
  • Perform advocacy in a manner that supports the voluntary services model. 
  • Any other duties as assigned from time to time.
  • Remain current on all Federal and Alaska State laws affecting victims of DV/SA/ST, including but not limited to confidentiality, child custody, divorce, Immigration/Naturalization, civil protective orders, and basic criminal procedure.  
  • Remain updated on current information in the field of DV/SA/ST through research, workshops, and training opportunities. 
  • Acknowledge the diversity reflected in the PCA program population and demonstrate a commitment to cultural competency. 
  • Adhere to PCA model of ethical communication to include addressing conflict establishing boundaries. 
  • Demonstrate consistent and dependable attendance. 
  • Other duties may be assigned as needed. 

  • Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 
  • A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 
  • To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.  

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